Health Guarantee
1. Initial Health Guarantee (72 Hours)
Your puppy is guaranteed to be in good health at the time of pick-up or delivery. You must take your puppy to a licensed veterinarian within 72 hours of receiving them.
If your vet finds a life-threatening congenital issue, notify us immediately.
Provide written documentation from your vet within 72 hours.
If confirmed, we will offer a refund or a replacement puppy (when available).
Common puppy issues such as worms or mild parasites are not covered.
2. Genetic Health Guarantee (1 Year)
(We guarantee against life-threatening genetic disorders for up to One year from the puppy’s date of birth.)
Conditions covered include: Hip Dysplasia, Degenerative Myelopathy, PRA, and severe heart defects.
Diagnosis must be confirmed by a licensed vet with documentation.
If confirmed, you may choose a replacement puppy or a partial refund of up to %50 percent of the original purchase price will be issued to help offset veterinary care or treatment costs.
3. What’s Not Covered
Injuries, neglect, poor nutrition, or lack of vet care
Parasites, viruses, or infections contracted after the puppy leaves us
Cosmetic conditions (e.g., cherry eye, minor hernias, or bite alignment)
Conditions due to overexertion or early spay/neuter
4. Buyer Responsibilities
Complete vet check within 72 hours of pickup
Keep vaccinations, deworming, and vet visits up to date
Provide a healthy, safe home and proper nutrition
Limit intense physical activity until 18 months of age
Delay spay/neuter until at least 12 months old unless medically necessary
5. Lifetime Return Policy
If life circumstances change and you cannot keep your dog, please return them to us. We will always take back our puppies. No refunds will be issued, but we are committed to helping with rehoming if needed.